Terms and Conditions

This document, called "Terms and Conditions" is intended to regulate the activity on apiphen.com, both from the point of view of the seller and the buyer. We would like to point out that all of the following has been drawn up in full compliance with Swiss and European legislation, aimed at the proper conduct of commercial activities and good relations between the seller and the buyer.

The terms and conditions present in this document are addressed to the buyer and will form part of the contract of sale-purchase of products on the website www.apiphen.com This document specifies and clarifies the rights and obligations of the seller and the buyer (customer, consumer). Please read these terms and conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. 


The general terms and conditions set forth below shall apply to all sales of goods by Apiphen through the online store www.apiphen.com to the Buyer and may be changed at any time by Apiphen without notice.

Thus, the following terms shall mean:

Buyer - natural person/legal entity or other legal entity issuing an Order.

Seller - www.apiphem.com, trading as Apiphen sarl, with registered office in Switzerland, Route de la Petit Glane 20, c/o AgriCo, Saint Aubin, FR, 1566

Goods - any products from the eshop mentioned in the Order, to be supplied by the Seller to the Buyer.

Order - an electronic document which is a form of communication between the Seller and the Buyer, by which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and make payment for them.

Contract - an Order confirmed by the Seller. 

Contract documents

By placing an Electronic Order on the above-mentioned website, the Buyer agrees to the method of communication (e-mail) by which the Seller carries out its operations. The order will consist of the following documents:

The Order (together with clear mention of delivery and invoicing dates) and its specific conditions.

If the Seller confirms the Order, this implies full acceptance of the terms of the Order. Acceptance of the Order by the Seller shall be considered completed when there is an electronic confirmation (e-mail) from the Seller to the Buyer, without requiring an acknowledgement of receipt from the Buyer. The Seller shall at no time consider an unconfirmed Order as having the value of a Contract.

Order confirmation is done electronically by e-mail. The prices of the products in the order are valid for 3 working days from the date of order registration.

The general terms and conditions of sale will form the basis of the Contract thus concluded. 

Seller's obligations

The Seller shall use its professional and technical knowledge to achieve the result stipulated in the Order and shall deliver the Goods which meet the Buyer's requirements and specifications expressed in the Order;

The information presented on the Seller's websites is for information purposes only and may be changed by the Seller without prior notice. Product descriptions may be incomplete, but the Seller endeavours to present the most relevant information so that the product is used within the parameters for which it was purchased. 


Seller agrees to ship the Goods by door-to-door courier or post to Buyer.

The Seller shall be released from the risks and liabilities associated with the Goods at the time of their delivery to the courier company with which the Seller collaborates or to the Buyer's representative.

The Seller shall ensure proper packaging of the Goods and Services and shall ensure the transmission of the accompanying documents.

The Seller shall not be liable for damages of any kind which the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and in particular for loss of the Goods.

Images are shown on the website by way of example and the Goods delivered may differ from the images and descriptions displayed on the website in any way due to changes in features and design without prior notice. The seller reserves the right to supplement and change any information on the site without prior notice.

The seller does not guarantee the availability in stock of the products displayed, and therefore shall have the right not to deliver part or all of an order if certain products are no longer in the current offer or are not available.

If prices or other product details have been displayed incorrectly, including due to incorrect entry in the database, the Seller reserves the right to cancel the delivery of the product in question and to notify the customer of the error as soon as possible, if delivery has not yet been made.

The Seller shall not be liable for any damage resulting from the non-functioning of the website or from the impossibility of accessing certain links published on the website.

The maximum amount of the Seller's obligations towards any customer in the event of non-delivery or improper delivery is the amount of the sums received by the Seller from the customer representing the value of the products, transport costs are not refundable.

The products sold on the website are intended for personal use and their resale is strictly prohibited without the Seller's consent.

Intellectual and industrial property law

The User/Buyer understands the intellectual property right and will not disclose to a third party or make public any of the information received from the Seller.

All drawings, graphics and design elements appearing on the site, the name of the site as well as graphic marks are registered trademarks owned by Apiphen and may not be taken, copied or used without the written consent of the owner.

All content such as descriptions, drawings, graphics and design elements appearing on the site, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the site, are the exclusive property of Apiphen, to which Apiphen reserves all rights obtained in this respect directly or indirectly through licenses for use and/or publication.

The User/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any of the above Content in any context other than as originally intended by Apiphen, include any of the Content outside of the Site, remove any markings indicating Apiphen's copyright in the Content, or participate in the transfer, sale, distribution of any material made by reproducing, modifying or displaying the Content, except with the express written consent of Apiphen.

Order settlement

After registering your order, you will receive an automatic e-mail confirmation. As a rule, orders received by 14:00 are processed the same day or the next working day (except Fridays and Saturdays). In general, ordered products are delivered within 2 - 4 working days.

Transfer of ownership

Ownership of the Goods shall be transferred upon delivery, after payment has been made by the Buyer at the location indicated in the order (meaning delivery - signature of receipt of the transport document provided by the courier or signature of receipt on the tax invoice in the case of deliveries made by the Seller's staff). In the case of delivery by courier, the courier is not authorised by the Seller to allow the Buyer to open the parcels prior to signing for delivery, but only after signing for delivery and payment of any consideration.

Prices and validity of discounts

Prices are final and include value added tax in accordance with legislation. Delivery is always made together with the corresponding invoice. If you have ordered products, the price is in accordance with the one you ordered the products for, regardless of whether it will be subject to subsequent changes.

Invoicing and payments

The price, payment method and payment term are specified in the Order. The Seller shall issue the Buyer with an invoice for the goods delivered, and the Buyer is obliged to provide all the information required to issue the invoice in accordance with applicable law.

For the correct communication of the invoice related to the Order, the Buyer is obliged to update the data in his Account whenever necessary and to access the information and documents related to each Order existing in the Account.

Delivery of Products

Delivery is made by courier or post. The parcel arrives directly at your address within 2 - 4 working days. Shipping is free for deliveries in Switzerland for orders over CHF 75.

If the package cannot be delivered (recipient does not respond, address specified by you is wrong, etc.), you will be contacted by phone by the courier. If the addressee cannot be contacted, the parcel remains with the local courier for 7 days, after which it returns to the sender. Before placing an order please make sure you will be at the address provided to receive the parcel.

We are not liable for delayed shipments, loss, destruction, damage, non-delivery or mis-delivery of a shipment or part thereof if caused by, but not limited to, the following circumstances/circumstances beyond our control:

Road blockages (falling trees, rocks, chain collisions), landslides near the road;

bridge collapses, mountain tunnel blockages, derailment of trains near the road, natural blockages, non-authorised strikes, spontaneous regional riots, weather conditions unfavourable to the smooth running of the proposed route; natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river spills, washouts, etc; human causes: states of war, states of siege, forced state ownership, revolutions, popular uprisings, etc; non-compliance with orders by suppliers and third parties.

Products warranty

The products sold on www. apiphen.com are all guaranteed in accordance with the Swiss and European legislation in force. On the packaging of each product is mentioned the lot and expiry date.

Information about the return of purchased products

The customer may unilaterally terminate the contract with www.apiphen.com without giving a reason, within 14 calendar days, only in writing and may return the product(s) within the same period of 14 calendar days. Thus, products purchased from apiphen.com can be returned in accordance with the law within 14 calendar days of receipt by courier. The customer shall bear the full cost of the return/re-shipment.

Reimbursement of the value of the returned products will be made by bank transfer to the IBAN account specified in the Return Form, from which will be subtracted the bank fees, transport costs generated by the initial delivery of the package (if the customer has benefited from free shipping) and the value of the products received as a gift. Apiphen will refund the amount of the return within 14 days from the date of receipt of the return if the products meet the conditions for return. The amount refunded does not include the transport costs related to the initial delivery of the parcel.

If the customer has benefited from free transport or gift products, on any return these expenses will be deducted from the amount due to the customer if the customer has returned the order in full or if the value of the products kept does not meet the conditions of free transport and gift products.

Products that are physically altered, damaged, scratched, unsealed or not in original packaging will NOT be accepted for return. You can return them by any courier company, taking care that they are properly packaged to prevent damage in transit. The return of products is the sole responsibility of the customer.

Final clauses

a) Applicable law

In case of dispute, Swiss law is applicable only.

b) Court of jurisdiction - registered office

Divisibility Clause

If individual clauses are or become invalid, this does not affect the legal validity of the remaining clauses of these GTC. We reserve the right to change the GTC at any time. The terms and conditions shall only apply to sales made after the modification.